Braintree & PayPal

Braintree is a PayPal service, meaning you get Braintree’s innovative technology and white-glove support backed by one of the world’s most trusted and established fintech brands.

PayPal Service Essentials


What is the PayPal Service?

PayPal enables individuals and businesses to send and receive electronic money online. It also provides other financial and related services. These services are collectively referred to hereafter as the “Service”.

You can use the Service to make single or "one-off" payments, or you can open an account with us which will make payments easier, enable you to receive payments as well as send them, and provide more functionality and better payment records.


Who provides the Service?

The Service is provided by PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349) ("PayPal") to registered users in the European Economic Area. For details on how to reach PayPal, please refer to this page on Customer Service, or in an emergency, see “What to do” below.

PayPal is duly licensed in Luxembourg as a bank (or “credit institution” in legal terms). We are under the prudential supervision of the Luxembourg financial regulatory authority, the Commission de Surveillance du Secteur Financier or CSSF. The CSSF maintains a register of the organisations that it regulates at https://supervisedentities.apps.cssf.lu/index.html?language=en#Home. PayPal is number B00000351 on the register, but you can also look us up on the register by our name.

Buyer Protection

Buyer Protection lets buyers of eligible goods and services recover all or part of their PayPal payment for those purchases, if they were not delivered or are significantly not as the seller described them.

To receive Buyer Protection, you must file a claim, and time limits apply. The User Agreement has details on how to claim.